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FAQs

General Information

Q: What is Kris Tees?

A: Kris Tees is a woman-owned custom apparel business specializing in screen printing, embroidery, and heat transfer vinyl (HTV) for spirit wear, businesses, and organizations.

Q: Where are you located?

A: Our main store is in downtown Lewisville, Texas, and we’re excited to open a second location in Saint Jo, Texas, on March 1, 2025.

Q: Do you have a physical store?

A: Yes! You can visit us in-store to browse custom apparel, place orders, and shop our selection of clothing and accessories.

Ordering & Shipping

Q: How do I place an order?

A: You can order in-store, online, or by contacting us directly for custom requests.

Q: Do you offer shipping?

A: Yes, we ship across the continental United States.

Q: Can I pick up my order in-store?

A: Yes, local pickup is available. We’re also exploring a “pickup at school” option for spirit wear orders.

Custom Orders

Q: What is screen printing?

A: Screen printing is a process where ink is pushed through a mesh screen onto fabric, creating durable, vibrant designs. It’s great for bulk orders and long-lasting prints.

Q: What is vectorizing an image?

A: Vectorizing converts a regular image into a scalable format that can be resized without losing quality. This is essential for clean, professional screen printing and embroidery. If your design isn’t in a vector format, we can help convert it for you.

Q: What types of customization do you offer?

A: We offer screen printing, embroidery, and heat transfer vinyl (HTV) to create high-quality custom apparel for schools, businesses, and special events.

Q: Can I place a bulk order?

A: Absolutely! We work with schools, organizations, and businesses to fulfill large orders. Contact us for pricing and turnaround times.

Q: Do you offer design services?

A: Yes! If you need help with a design, our team can assist in creating a custom look for your order.

Business & Organization Orders

Q: Do you provide uniforms or branded apparel for businesses?

A: Yes! We create professional custom apparel for businesses, including embroidered polos, t-shirts, and more.

Q: Do you work with schools and PTAs?

A: Yes! We specialize in spirit wear for schools, including team shirts, event gear, and fundraising items.

Returns & Exchanges

Q: What is your return policy?

A: Due to the custom nature of our products, all sales are final. However, if there is an issue with your order, please contact us, and we will work to make it right.

Q: What if I received the wrong item or a defective product?

A: If there is an error with your order, please reach out to us as soon as possible so we can resolve the issue.

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